At GraphicMate.net, accessible from https://www.graphicmate.net, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by GraphicMate.net and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared on GraphicMate.net. This policy is not applicable to any information collected offline or via channels other than this website. Our website can usually be used without providing personal data. Insofar as personal data (e.g. name, address or email address) is collected on our website, this is always done on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent. We would like to point out that data transmission over the nternet (e.g. when communicating by email) can have security gaps. A complete protection of the data against access by third parties is not possible. The Owner of GraphicMate.net will only collect and receive your information after you agree to send them through our contact form or when you contact us by e-mail directly. Your information is only stored by the Owner for as long as it's needed to process and answer your request. Your given information will be deleted directly after your request is completed. Data for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. Once the request / order / contract is completed, and/or mandatory legal provisions - in particular retention periods have ended, all personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period. GraphicMate.net does not use any tracking cookies and no marketing cookies.
Contact Information
Owner and Data Controller
Karl Burger - Kalker Hauptstr. 44, 51103 Cologne (Germany)
Owner contact email: info@graphicmate.net
SSL & TLS Encryption
For security reasons and to protect the transmission of confidential content, such as inquiries via a contact form that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you submit data to through a form such as those found on contact pages, strictly necessary cookies may be set to ensure the operational readiness of the website. As these are ‘strictly necessary’ cookies, no consent is required. We may ask for your contact information, including items such as name, company name, address, email address, and telephone number. Users are free not to communicate this Data, without consequences to the availability or the functioning of the website.
How we use your information
We use the information received to:
- Communicate with you
- Process your order
- Send you emails
- Find and prevent fraud
Log files and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, the Owner may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Websites provider may collect files that record interaction with this Website (System logs). The User’s Personal Data (such as the IP Address) for this purpose is abbreviated which thereby anonymizes data and therefor does not require the users’ consent for gathering data. An evaluation of this data for marketing purposes will not take place.
Information not contained in this policy
No personal data (name, address, etc.) of the user is recorded on this website without his express consent. More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Website does support “Do Not Track” requests.
External hosting
This website is hosted by an external service provider (hoster).
The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 Para. 1 lit.b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 Para . 1 lit.f GDPR).
Our host will only process your data insofar as this is necessary to fulfill its performance obligations and follow our instructions with regard to this data. We use the following hoster:
Hetzner Online GmbH - Industriestr. 25, 91710 Gunzenhausen, Germany - In order to ensure data protection-compliant processing, we have concluded an order processing contract with our hoster.
Social Plugins
We offer you the option of using so-called "social media buttons" on our website. To protect your data, we use the “Shariff” solution during implementation. As a result, these buttons are only integrated into the website as a graphic that contains a link to the corresponding website of the button provider. By clicking on the graphic you will be forwarded to the services of the respective provider. Only then will your data be sent to the respective provider. Unless you click on the graphic, there will be no exchange between you and the providers of the social media buttons. Information about the collection and use of your data in social networks can be found in the respective terms of use of the respective provider.
We have integrated the social media buttons of the following companies on our website:
Facebook Inc. (1 Hacker Way Bldg 10, Menlo Park, CA, 94025-1456, USA)
Twitter Inc. (1355 Market St Ste 900, San Francisco, CA, 94103-1337, USA)
Instagram LLC (1601 Willow Rd, Menlo Park, CA, 94025 USA)
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time.
Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data.
Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Further details are provided in the dedicated section below.
Access their Data.
Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification.
Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data.
Users have the right, under certain circumstances, to restrict the processing of their Data.
In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed.
Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller.
Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint.
Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest (e.g. fullfilling a contract between the Owner/User), in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, their Personal Data is never shared to any third-party-services without their explicit agreement. Neither is the Personal Data used for direct marketing purposes. Users may refer to the relevant sections of this document on 'How we use your information'.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
CCPA Privacy Rights
This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running this Website and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to "The California Consumer Privacy Act of 2018" (Users are referred to below, simply as “you”, “your”, “yours”), and, for such consumers, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in The California Consumer Privacy Act (CCPA).
Categories of personal information collected, disclosed or sold
In this section we summarize the categories of personal information that we've collected, disclosed or sold and the purposes thereof. You can read about these activities in detail in the section titled “How we use your information” within this document.
Information we collect: the categories of personal information we collect
We have collected the following categories of personal information about you: None.
We will not collect additional categories of personal information without notifying you.
How we collect information: what are the sources of the personal information we collect?
We will collect personal information only when you directly send it to us.
For example, you directly provide your personal information when you submit requests via any forms on this Website.
How we use the information we collect:
sharing and disclosing of your personal information with third parties for a business purpose
We do not disclose the personal information we collect about you to a third party without your explicit agreement. In this case, we would first enter a written agreement with you and such third party that requires the recipient to both keep the personal information confidential and not use it for any purpose(s) other than those necessary for the performance of the agreement.
We may also disclose your personal information to third parties when you explicitly ask or authorize us to do so, in order to provide you with our Service.
To find out more about the purposes of processing, please refer to the relevant section of this document.
No sale of your personal information
We do not sell your personal information.
What are the purposes for which we use your personal information?
We may use your personal information to allow the operational functioning of this Website and features thereof (“business purposes”). In such cases, your personal information will be processed in a fashion necessary and proportionate to the business purpose for which it was collected, and strictly within the limits of compatible operational purposes.
We may use your personal information for other reasons such as to send you emails (as indicated within the section “How we use your information” within this document). We may use your personal information for complying with the law and defending our rights before the competent authorities where our rights and interests are threatened or we suffer an actual damage.
We will not use your personal information for different, unrelated, or incompatible purposes without notifying you.
Your California privacy rights and how to exercise them
You have the right to request that we disclose to you:
The categories and sources of the personal information that we collect about you, the purposes for which we use your information and with whom such information is shared;
for disclosures for a business purpose, the personal information categories obtained by each category of recipient.
The disclosure described above will be limited to the personal information collected or used over the past 12 months.
If we deliver our response electronically, the information enclosed will be "portable", i.e. delivered in an easily usable format to enable you to transmit the information to another entity without hindrance – provided that this is technically feasible.
The right to request the deletion of your personal information
You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).
If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.
How to exercise your rights
To exercise the rights described above, you need to submit your verifiable request to us by contacting us via the details provided in this document.
For us to respond to your request, it’s necessary that we know who you are. Therefore, you can only exercise the above rights by making a verifiable request which must:
provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will not respond to any request if we are unable to verify your identity and therefore confirm the personal information in our possession actually relates to you.
If you cannot personally submit a verifiable request, you can authorize a person registered with the California Secretary of State to act on your behalf.
If you are an adult, you can make a verifiable request on behalf of a minor under your parental authority.
You can submit a maximum number of 2 requests over a period of 12 months.
How and when we are expected to handle your request
We will confirm receipt of your verifiable request within 10 days and provide information about how we will process your request.
We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.
Our disclosure(s) will cover the preceding 12 month period.
Should we deny your request, we will explain you the reasons behind our denial.
We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Online Privacy Protection Act (COPPA)
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
Privacy Policy - Updated: October 30, 2022